- Arrive damaged due to manufacturer defect
- Have manufacturing errors or defects
- Arrive damaged during transit due to our shipping error
Our products are designed to facilitate the safe collection and disposition of controlled substances, hazardous materials, and medical waste in compliance with Drug Enforcement Administration (DEA), Environmental Protection Agency (EPA), and Department of Transportation (DOT) regulations. Due to the intended use of these products for collecting regulated materials, returns are prohibited once they have left our facility.
Order changes and cancellations are accepted only while products remain in our custody at our facility. Once an order has left our facility, no cancellations, modifications, or returns will be accepted. This policy exists to protect both our employees and customers from unacceptable safety risks and ensures compliance with federal regulations governing take-back programs for controlled substances and hazardous materials.
To request order modifications or cancellations while your order is still in our facility, please contact our Customer Service team at (855) 269-1750 with:
- Customer contact details
- Order number
- Specific changes requested
All return requests must include:
- Customer contact details
- Order number
- Detailed description of manufacturer error or damage
- Photographic evidence of defect or damage
- Written or verbal confirmation that product has never been deployed or used
- Customer must contact us within 30 days of original purchase date
- Return authorization must be obtained before returning any items
- Product must be received completely free of any contaminants, controlled substances, or hazardous materials
- Product must never have been used, opened, or exposed to any waste materials
- Products must remain in original, sealed packaging with all safety seals intact